Business Continuity Plan at Cogilent Solutions

Business Continuity Plan (BCP) and Disaster Recovery (DR) are not just buzz words but an integral part of any major corporation in the world. With security threats and natural disasters on a steep rise, any organization failing to implement a proper BCP or DR plan will suffer tremendously.

Wikipedia defines BCP as Business continuity planning (BCP) is the creation and validation of a practiced logistical plan for how an organization will recover and restore partially or completely interrupted critical (urgent) functions within a predetermined time after a disaster or extended disruption.

Business Continuity Planning (BCP) is the corner stone of all the security and work continuity plans for any major enterprise. BCP helps organizations create a working plan for them to stay in business during and immediately in the aftermath of a disaster. For example BCP works to reduce operational risks during natural disasters like earthquakes, and floods, or incidents where raging fires, violent riots, or even bomb blasts knock out the infrastructure of any organization. This process is integrated with improving information security and corporate reputation risk management practices for any organization.

Cogilent Solutions, the parent company of BrightSpyre, the premium site to find jobs in Pakistan, has one of the best BCP plans available for the IT Industry in Pakistan. We have not only implemented it across our organization but have been sharing it with other customers and partners worldwide. Last September (2008), one of our offices located in Evacuee Trust Complex, Islamabad was severely affected by the Marriott bomb blast. Due to the proximity of the office to the blast, our infrastructure at the facility was severely damaged. However, due to a working and practical Business Continuity Plan, our office was operational at an alternative location within 48 hours and none of critical services experienced any downtime throughout the crisis. Hence, our customers (that are located in North America, Europe, Africa and Asia) never experienced any disruption in the quality of services.

Within 48 hours our team was not only able to move and restore our telephone lines, but our Optical Fiber Connectivity with the internet was restored within hours of the incident. Our email service also continued to run smoothly with not a single message being bounced or rejected.

The web portals supported by us, including BrightSpyre, never experienced any downtime or degradation in the quality of service and continued to run smoothly.

All our national and international clients are concerned and worried. However, they were pleasantly surprised to find the whole team back in office on Monday afternoon (two days after the blast) at an alternate location and was ready to assist and service the customers. Needless to say, we did not miss any deadlines.

Our phone numbers shifting was seamless and they remained the same, however, we only had to inform all our customers to update the new mailing address. Other than that, no change took place from our side.

Cogilent Solutions would love to help and assist other organizations needing such support. We also have CISSP (Certified Information Systems Security Professional) certified individuals on our team. There are less than 50 such certified people in Pakistan and BrightSpyre is proud to have such individuals working with us. CISSP helps our team not only implement better BCP plans but also helps in mitigating data risks within our organization.

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